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what makes us laugh

30 Nov

I am a Sales Coach. On a daily basis I am engaged in the activity of either coaching a salesperson or training a salesperson in the art and science of selling the way sales are made today.  Recently while giving a class a professional salesperson asked me “what do you feel is the role of humor in the profession of sales?” It was a good question.  This “good question” prompted me to do some research. My research taught me that not only is humor and laughter important in sales they both are extremely important in life.  We NEED them both regularly like we need air, or water to live happy, healthy and fulfilled lives.

On March 4th 1993 the late Jim Valvano gave one of the greatest 11 min speeches you will ever hear in your life. When Jim Valvano gave that speech he was dying of cancer and he knew he did not have much longer to live.  That speech included some funny stories but it also included Mr. Valvano’s philosophy on life, here is the exact quote.

“Now I’m fighting cancer, everybody knows that. People ask me all the time about how you go through your life      and how’s your day, and nothing is changed for me. As Dick said, I’m a very emotional and passionate man. I can’t help it. That’s being the son of Rocco and Angelina Valvano. It comes with the territory. We hug, we kiss, we love. When people say to me how      do you get through life or each day, it’s the same thing. To me, there are three things we all should do every day. We should do      this every day of our lives. Number one is laugh. You should laugh every day. Number two is think. You should spend some time in thought. Number three is, you should have your emotions moved to tears, could be happiness or joy. But think about it. If you      laugh, you think, and you cry, that’s a full day. That’s a heck of a day. You do that seven days a week, you’re going to have      something special.”

Mr. Valvano listed as the number one thing to do to have a happy life on a daily basis is to laugh. So to that end I present to you…

“The Five things that make us laugh”

In no particular order the five things that make us laugh are…

1.    Puns

2.    Silliness

3.    Surprise

4.    Insults

5.    And Embarrassment

Let’s explore each.

A Pun is defined as; the use of words that are alike or nearly alike in sound, but different in meaning; a play on words.  Interestingly enough, the better the pun is usually, the louder the groan.  Ex:

  • I wondered why the baseball kept getting bigger, and then it hit me.
  • I’m reading a book on anti-gravity, it’s impossible to put down.
  • Did you hear about the guy whose whole left side was cut off? He’s all right now.
  • And classically “Take my wife…Please!” Henny Youngman (1906-1998)

Silliness is defined as; weak-minded or lacking good sense, stupid or foolish, absurd, ridiculous, or irrational.

  • Two men are having dinner together. One man says to the other “excuse me, but I couldn’t help but notice that you just wiped your face with a peace of lettuce?” the other man responds “Oh I’m so glad you told me, I thought this was a piece of cabbage, I can never tell the difference”
  • What did the snail say as it was riding on the back of a turtle?   Weeeeeeeee!

Surprise is defined as; to strike or occur to with a sudden feeling of wonder or astonishment, as through unexpectedness; to discover suddenly or unexpectedly.

Jokes or situations with Surprise endings tend to make us laugh.

  • Two men are out hunting when suddenly one man clutches at his heart and passes out, he doesn’t appear to be breathing so the friend frantically takes out his cell and calls 911.  In panicked bursts he attempts to tell the operator what happened.  The operator says calm down, first we have to make sure he’s dead. The operator hears a loud shotgun blast and the man comes back onto the phone and says “ok, now what?”

Insults are defined as; to treat or speak to with contemptuousness, affront. Offend or demean.

Insults make us laugh. The whole collection of yo mama is so…, you so fat…, your family is so…, all fit in this category. Interestingly, these jokes seem funniest when we are insulting ourselves.  Rodney Dangerfield (1921-2004)

And finally Embarrassment tends to make us laugh.  Embarrassment is defined as; the state of being embarrassed.  Embarrass is defined as; to cause confusion and shame, to make uncomfortable.  The entire industries of “Americas Funniest Home Video’s” are built on this premise.

Now, although we are now armed with new information, I am not suggesting that we all go out and become “stand up comedians” in order to make sales.  What I am suggesting is that we “on purpose” “look for the funny” we look for our laughs on a daily basis and that we enjoy our work and our lives.

Brian K McNeill

CEO /Sales Coach

Very Personal Sales Coaching

919 345 4893

brian@verypersonalsalescoaching.com

http://verypersonalsalescoaching.com

Bonus Tip:  How to remember and tell jokes.

Whenever I ask the question to a group “how many people here have difficulty remembering and telling jokes?” more than half of the audience will raise there hand.  Here is the trick; Do not even try to remember the joke.  Only remember the part that was funny and then build your story around that.  In the above mentioned joke about the hunters, they could have been any two set of people.  They could have been on a bike ride; they could have been a husband and wife sitting in there living rooms.  The punch line would still have been the same; “shotgun blast and Ok, now what”

© Nov, 2010

 
 

The Art and Power of a Great Handshake

26 Oct

The Art and the Power of a Great Handshake

I believe in networking and going to networking events.  I go to them, I meet people, we exchange business cards, and we learn a little about each other.  But before we even know each others names, typically one of us will offer up a handshake.

Like it or not our handshakes have evolved into the creation of our first impressions.  People still size each other up by what we look like and people still make judgments based on this relatively small bit of information so remember to wear your smile. But the Handshake is the first physical contact and it does make an impression.

Most people I find are just ok in this area.  Few are exceptional at it and some are just bad at it.  Here is my list of what a “Bad” handshake looks and feels like.  I personally really do not like any of these.

  • The Dead Fish:  This is the handshake that is offered up to you either limp or barely alive.  Its as if the person offering this assumes just allowing you to touch there hand is good enough.  This has become more and more rare but it still happens.
  • The Strength Test:  Some people feel every opportunity to shake hands is a chance to demonstrate how strong they are. Growing trends of women seem to be trying this. Hilarious.
  • The Pumper:  This person grabs your hand and starts pumping it up and down until they finish saying what they have to say.  Why?
  • The Quick Pumper:  This is when the person will grab your hand and give it one quick vigorous pump up and down and a quick release.  My grandmother taught me that the person who shakes hands like this is not your friend and I believe my grandmother.

And the worst of the worst…

  • The Hand Wrestler:  This person gets a good grip of your hand with a big smile on his face and then immediately twists your hand so that his hand is on top of yours as he shakes it.  With the back of his hand facing the sky while the back of your hand faces the ground.  I know a guy here in charlotte that does that all the time.  I finally asked him why and he has gotten some bad advice many years ago that shaking hands like that helps him to quickly get the “upper hand” on people.  For what?!
  • The Tug of War:  This is handshake where the other person gets a good grip of your hand and pulls you toward them, knocking you slightly off balance.  Another victim of bad advice, another attempt to gain an upper hand.

I have never completed any of the above mentioned handshakes with an improved feeling about the person that offered up any of these type of handshakes. In fact my personal feeling about the person that victimized me with any of the above mentioned handshakes was simply not good.

Now,

How to give a great handshake.

My sources are my late grandmother “Louella McNeill” Roger Dawson author of “The art of Persuasion” and my own trial and error.

  • Think of it as giving the person a full body hug but only using your hand to hug there hand.  Embrace the other persons hand with yours.
  • No pumping.
  • Look into their eyes and make a mental note of that person’s eye color. Ex: light brown, dark brown, green, blue, or hazel. By making note of eye color that forces your own eyes to focus and sort of twinkle.
  • It has been said that the eyes are the windows to the soul.  So the thoughts you’re thinking while shaking hands will shine through your eyes.  You should as fast as possible figure out something about the other person that you like. There clothes, hair, shoes, associations, or something.  If you’re shaking a persons hand thinking about how much money your going to make off this person that will shine through your eyes and they will not be able to trust you or barely even like you.  However, if you’re shaking hands and thinking that you like this person, that too will shine through your eyes and you will be more liked.

Lastly:  First impressions are lasting impressions and the first physical impression is made with a handshake more often than not.  Make your first physical impression memorable.  Follow these tips and enjoy the response.

Brian K McNeill
Very Personal Sales Coaching
919 345 4893
www.verypersonalsalescoaching.com
Brian@verypersonalsalescoaching.com

 
 

Predictable results of Hiring Brian

30 Sep

These are the Predictable Results and Benefits from hiring

Brian K McNeill of “Very Personal Sales Coaching” as your personal sales coach.

  • Shorter learning curve – Because of my 18 plus years of experience in hiring, firing, training, developing, and motivating salespeople, I can help to shortcut any learning curves to sales success.
  • Closing pct will be greater – I help to focus closing efforts on the right prospects at the right times, with the right skill sets, for greater closing pct.
  • Work will be much more enjoyable – When done right with the right coaching and enough visible results Selling is one of the most fun things you will ever do.
  • You will sell more profitably – For many external reasons, more and more salespeople and companies are leaning on the weakest close at their disposal, lowering the price.  I teach the strength is keeping profits.
  • Receive regular motivation and encouragement – In addition to the formal sales coaching sessions scheduled, you can talk to me by phone or email as much as you like.  We can talk daily if you like. I will listen, coach, and share in your sales experience with you.
  • Modern selling tactics will be taught – Including strategies with Social Media Marketing, as well as the best selling practices of the past.
  • Improvement will be continuous – I help to track progress and goals. We will work towards targets.
  • You will have someone to bounce ideas off of with experience – Salespeople need to be listened to and talked to.  With me you will gain a partner in your success.

Brian K McNeill

919 345 4893

brian@verypersonalsalescoaching.com

 
 

10 To Win Presentation

27 Sep

This Wed @ 1pm I will be Bringing it!!!  You will  be inspired!!

Location

13024 Ballantyne Corporate Place
Suite 100
Charlotte, NC 28277

 

This seminar accomplishes four distinct and important goals.

  1. It reminds or re-teaches people of how great their current product or service already is, which get them excited about selling again.
  2. It helps to define their “Ideal Target Market” so that selling efforts are more focused on their own “Personal, Highest Probability, Prospects”
  3. It defines what skills and characteristics are necessary for outstanding performance.
  4. And it also provides a tool for self evaluation so that improvement can begin again and again.

During this seminar there will be laughter, listening and learning.

When the seminar is over everyone that was there will feel “armed and ready and enthused” about using there new selling skills right away.  You and your sales force will see a bump in sales right away.

Brian K McNeill

919 345 4893

Brian@verypersonalsalescoaching.com

 
 

What is the Highest Paying Profession in the USA

13 Sep

What is the highest paying profession in America on average?

Answer:  Professional Athlete.

Professional athletes earn more per year on average than any other profession in the US.  This includes professional athletes in all sports basketball, baseball, football, golf, tennis, etc.

What is the 2nd highest paying profession on average in the US?

Answer: Professional Actor or Actress.

On average Actors and Actress earn more per year than any profession other than professional athletes in this country.

What is the 3rd highest paying profession on average in the US?

Answer: Sales.

There are tons of similarities in the three highest paying professions. 

Would you agree with me that these three highest paying professions could all neatly fit into the “entertainment” field? Champion sales people are just as much a performer as a professional actor or actress.  Champion salespeople perform like champion salespeople.  When there feet hit the floor in the morning its “lights, camera, action” and they go and perform the activities of their day as a champion would.

One similarity that I will focus on now is that champions in all three professions use coaches.

Can you even imagine an athlete in any sport reaching the ranks of professional without having had a coach?  Is it even possible to become a professional athlete without outstanding coaching? No.

To become an actor you MUST take acting classes. And Actors have many different type of coaches throughout their careers. There are actually “Crying Coaches” coaches who coach actors on how to cry on demand.  Wow.

I personally have had great fun researching the positive impact of Sales Coaching on salespeople, small businesses and contractors.  The internet has taught me that sales coaching will improve sales anywhere from 12% to as high as 87%  it has also taught me that if sales were to improve just 3% to 5% over the course of a year that that will make a significant positive impact on companies bottom line.

“There is no other single activity to boost sales that works better than sales coaching”

- Brian Tracy

If you are a salesperson, a small business or a contractor and you are not actively involved in a specific sales coaching program right now, you have just not yet decided to maximize your earnings.  It’s almost as if you have on purpose decided to limit yourselves.  Do not do that. There are many great sales coaches available to you.  I recommend that you take advantage of any free sales coaching consultations offered and interview potential coaches.  Give it a try.  Studies show that just this act will significantly improve your life.

Brian K McNeill
Very Personal Sales Coaching
919 345 4893
www.verypersonalsalescoaching.com
Brian@verypersonalsalescoaching.com

Please feel free to add or email your comments.

Col 3:23 24

 

 
 

How to be a great listener

26 Aug

The key to being a great listener is to just simply resolve not to interrupt the speaker.  Wait.  When they appear to have said all they are going to say right then wait a few seconds before you speak.  This waiting does three very good things for you.

  1. You ensure that the speaker was not just pausing to catch a breath so that she can say more.
  2. You give yourself a moment to formulate the right response.
  3. You come across as a thinker.

We interrupt each other today.  We all do it, even me.  We interrupt each other so much today that it’s almost not even considered rude.  So for you to come across as an outstanding listener, will not be hard by comparison.

Brian K McNeill
Very Personal Sales Coaching
919 345 4893
www.verypersonalsalescoaching.com
Brian@verypersonalsalescoaching.com

Please feel free to add or email your comments.

Col 3:23 24

 
 

Just a few questions

16 Aug

• Are you in a sales slump?
• How do you know?
• Are you doing everything that you should be doing in your sales life to position yourself for success?
• Are you genuinely attempting to help people daily?
• Do you deserve to make the sale?
• Do you sincerely have your client’s interest at heart?
• Have you made it easy for your clients to say yes to your offer?
• Are you following up with potential clients in a regular systematic way and not being bothersome?
• Are you getting better at sales?
• Have you modernized your sales approach or are you attempting to sell today the same way you and your company sold five years ago?
• Are you utilizing all your strengths and asking for help?
• Are you finding joy in your work?
• Are you studying your craft?
• By working the exact same way is your business going to get better or worse?
• Are you keeping the responsibility for your success or failure or are you trying to give the responsibility to something outside yourself? The economy, the city, the customers, your product or service, etc …

Brian K McNeill
Very Personal Sales Coaching
919 345 4893
www.verypersonalsalescoaching.com
Brian@verypersonalsalescoaching.com please feel free to email your comments
Col 3:23 24

 
 

What is Dollarization?

13 Aug
“Hard times are spreading just like the flu, watch out homeboy don’t let it catch you” “Hard times!” Run DMC, 1983
True or False:
• Because of the economy, no one is buying anything
• No one has any money to buy
• The economy has never been this bad before
• All the customers are trying to get free stuff or do it themselves
The answer to all of the above questions is false.
Yes the economy is tough, and yes it is more challenging to make sales but, sales are still being made. People still need to buy cars, and homes and washer/dryer sets. People are still buying jeans and jewelry. In every economy and at any time in history some salespeople succeeded and some did not.
You are about to learn or relearn the secret to selling in a tough economy. In a word, the secret is Dollarization. Dollarization is a way to justify money spent on a purchase in terms of actual dollars earned or saved.
The product or service that you sell has benefits and those benefits are worth money. Each and every benefit that your product or service provides can be dollarized, it can be expressed in a dollar amount. For example…
• The plumber can either sell a $100 service call or he can sell the $100 service call that saves the $1000 carpet.
• The office supply salesperson can either sell the $1000 copier or he could sell the $1000 copier that saves the company more than $6000 per year in increased productivity and decreased downtime.
• The Radio Advertising salesperson must be able to show how spending $600 in radio ads can yield greater than $2400 in increased revenue.
A classic example is the choice that has to be made when buying tires. Because of money a customer may choose to buy the $30 tire with no warranty vs. the $80 tire with a 70,000 mile warranty. That $30 tire may last up to 6 months and then need to be replaced. That $80 tire will last 4.66 yrs before needing replacement. So let’s do the math. $30×4=$120 for 6 months. Times two equals $240 per year times 4.66 = $1,118 vs. the set of $80 tires = $320 over a four yr period the $80 tire saves the customer $798 which is Significant.
At this point, some of you may be thinking that what you sell cannot be expressed in terms that show a savings or of earnings of money. I submit that whatever you sell it can be Dollarized. Do you believe that time = money? How much is your time worth? How much is your customer’s time worth?
But I’m a masseuse how can what I do be justified in terms of either money or time earned or saved? When your client’s leave you do they feel better, more relaxed than they did when they came to you? Is it possible that as a result of feeling more relaxed there thinking is clearer? Their creativity could be ratcheted up. As a result of your excellent massage your client may just simply work better / more effectively. Consequently earn more money. Maybe if your client did not get their regular massage they would be less productive. Hmmm.
What you sell can and should be Dollarized. If you think what you sell cannot be dollarized keep asking yourself what benefits does my product or service provide and keep asking that question until you find the money earning or money savings in what you offer.
Today’s champion salesperson does sell the two things that all of your customers want.
1. A solution to at least one of their concerns.
2. To be made to feel important.
But in addition to that today’s champion salesperson also sells Money.
“Go forth and be prosperous salesperson because everyone in your circle of family and friends needs for you to be successful”
For more information on Dollarization read the classic best seller “How to Become a Rainmaker” by Jeffrey Fox c 2000

 

Brian K McNeill
Very Personal Sales Coaching
919 345 4893
www.verypersonalsalescoaching.com
Brian@verypersonalsalescoaching.com please feel free to email your comments
Col 3:23 24

 
 

Referrals are Earned

10 Aug

Referrals are not given, they are Earned.

Ok.  You have done the hard part.  You have earned their business.  You have provided for your customer an excellent product or service.  Now is the time to mine for gold.  Referrals.

Here are five ways to earn more referrals.

  1. Become friends with your customers. Get to know them socially.  Go to the functions they attend.  Greet them as old friends when you see them out. Customers who are friends with you naturally want to put you in touch with their friends.
  2. Provide fantastic service.  Not only must you deliver what you sold now you must provide outstanding service.  Answer or return every call quickly. Help your customer.
  3. Anticipate their needs.  During the sale and after the sale anticipate future needs and let your customer know you can and will be helpful.
  4. Add extra value.  In addition to what they bought, what else can you do for your customer?
  5. Give referrals to your customers.  Refer potential customers to your customers.  But do not refer in such a way as it looks like you expect something in return.  Do it to help your customer.

By doing these five things you will have earned the right to ask for referrals and you will be blessed with referrals from your customers.

 

 
 

How to make people like you

08 Aug

Champion Sales CoachExcerpt taken from the classic book written in 1940 by Dale Carnegie “How to Win Friends and Influence People”
Six Ways to make People like you
1. Become genuinely interested in other people.
2. Smile.
3. Remember that a person’s name is the sweetest most important sound in the English language.
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person’s interest.
6. Make the other person feel important-and do it sincerely.
These six points were truisms then and they are truisms now.